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Printer problems

By | 07.10.2020

When you connect a printer to your PC or add a new printer to your home network, you can usually start printing right away. Additional printer drivers and support might be available if you update Windows If your PC is running Windows 10 S, some printers might not work with it, or they might have limited functionality.

For more info, see Device support on Windows 10 S. Skip to main content. Select Product Version. All Products.

Note If your PC is running Windows 10 S, some printers might not work with it, or they might have limited functionality. To install or add a network, wireless, or Bluetooth printer. To install or add a local printer. Last Updated: Jul 29, Need more help? No results. Join the discussion Ask the community.

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How to troubleshoot printer issues

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printer problems

India - English. Indonesia Bahasa - Bahasa.To fix the problem, here are some things you can try. Skip to main content. Select Product Version. All Products Windows 10 Windows 8. Show all.

Things to try first. Narrow down the source of the problem. Network troubleshooting on your device. Additional troubleshooting steps.

Install a printer in Windows 10

Troubleshooting network problems in Windows 8. Check the basics on your PC. Use the Network Troubleshooter. Run network commands after using the Network Troubleshooter. Restart your modem and router. See if it's a problem with your modem or your ISP.

Check your network adapter. Other steps to try on your router. Troubleshooting network problems in Windows 7 Show all. Last Updated: Feb 19, Need more help? No results. Join the discussion Ask the community.

Get support Contact Us. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English. Bosna i Hercegovina - Hrvatski. Canada - English. Crna Gora - Srpski.Epson Stylus Pro Reference Guide. Troubleshooting Printer stops printing unexpectedly The printer does not turn on or stay on The printer prints nothing Printouts are not what you expected Print Quality Could be Better Color documents print in black only Printing could be faster Roll paper cannot be cut Paper feed or paper jam problems occur frequently Roll paper does not eject properly Clearing paper jams Contacting Customer Support Printer stops printing unexpectedly Head cleaning, ink charging, or ink drying is in progress Check to see if the Pause light is flashing.

If so, the printer is in the process of head cleaning, ink charging or ink drying.

printer problems

Wait until the printer resumes printing. An error has occurred Many common printer problems can be identified by the messages on the LCD. You can also check the lights on the control panel for errors. See Lights. For other messages not included in the following table, see Messages. Error messages Message. An error may be occurring when you try to print patterns such as nozzle check or head alignment. Then try to print patterns again. Replace the maintenance tank with a new one.

See Replacing the Maintenance Tank. Replacement of ink cartridge is nearly needed. A part used in the printer has nearly reached the end of its life.

Note the code and contact your dealer. See Contacting Customer Support. Run the Head Cleaning utility. For Windows, see Cleaning the print head. Match the loaded paper to the paper type. See Buttons. Install a different size of cut sheet media or roll paper.

Insert the paper deeper. See Loading paper into the front manual feed slot. Load the cut sheet media correctly.

See Loading cut-sheet media.

printer problems

Paper is not cut correctly when Roll Auto Cut On is selected. Open the top cover and remove the uncut paper. The paper cutter may not be installed correctly. See Replacing the Paper Cutter.

Paper cutter may be blunt. Replace the paper cutter. Stop printing, and press the Pause button for 3 seconds.Nothing is worse than making great time with a project only to hit the wall when it comes time to print. High-resolution images have more data for your PC and printer to process, which can cause slow print times.

For presentations or formal pieces switch your setting back to high-quality. If processing large files with complex images is part of your regular workflow, consider adding memory to keep your printer humming along.

Switch from two-sided to simplex mode. Your driver can determine speed outcome, too. In general, PCL is best for faster office printing and PostScript is better for graphics intensive applications and industries. Your User Guide or control panel instructions should walk you through this easily enough. In fact, some Xerox printers provide video assistance and lighted interiors to make jam clearance a snap. Start by inspecting the paper path and remove any jammed material, being careful to take out any stuck paper straight —and above all—not tearing it.

printer problems

As a rule you should always make sure the type of paper being printed is supported by your printer. Your printer is operating perfectly—but your final product looks terrible.

Smudges, poor image quality or faded type make even the best documents look sloppy and unprofessional. Try these easy fixes for better quality laser printing. If your issues persist, the problem is more likely to be due to supplies or hardware.

First, check that you sent the print job to the right printer; you may very well be printing dozens of documents in the next department.

Right-click on your printer icon and select Set as default printer. Print drivers with a two-way communication feature can tell you what might be causing your issue via desktop or driver notifications, without making a trip to the printer. Begin by restarting your software application. Lastly, turn off your printer for a few minutes before switching it back on.

Accept the fact that it may be time to let it go, bearing in mind the steep cost of holding onto outdated legacy technology, not only in terms of business drag but the price of a hamstrung IT department. You can see all of our award-winning product line at xerox. ConnectKey-enabled, high-volume, multifunction printers with scalability, power and security for large workgroups.

ConnectKey-enabled, plug-n-play, mobile-friendly, business printers and multifunction printers for small workgroups. Xerox Digital Printing Equipment Five fast tips to improve your printing. Five fast tips to improve your printing Technology can be a thing of beauty when all systems are go.

But when hardware or software do not perform, delays are costly and frustrating. The Endless Paper Chase Problem: Printing takes too long Nothing is worse than making great time with a project only to hit the wall when it comes time to print. Solutions: High-resolution images have more data for your PC and printer to process, which can cause slow print times.

Solutions: Your User Guide or control panel instructions should walk you through this easily enough. A Picture's Worth 1, Words Problem: Really bad looking prints Your printer is operating perfectly—but your final product looks terrible.

Solutions: Try these easy fixes for better quality laser printing. Check your print driver to make sure you have the correct paper or media selected.Printers are hugely popular PC accessories but also the most prone to problems after an upgrade to Windows Here are our tips to get things working again. Windows 10 is a pretty solid operating system, especailly when many of us upgraded to it for free during the first year.

But of course, nothing is perfect. One common problem with such upgrades, however, is printer support. Search for printers in the Windows 10 Search box and select Devices and Printers from the list of results. This will open the Devices and Printers Control Panel pane.

Select the first My printer is a little older. Help me find it. Windows 10 will search your PC again for connected printers and, hopefully, detect yours and install it. Here are some links to driver download pages for most common makes of printer:. If you are looking for a printer for your computer, decide first what type suits you best. BT Shop has a selection. Stay safe online with our broadband extras: Protect your computer from viruses and keep your files and photos safe.

Not with us? Check out our broadband deals. What is 5G? Discover how it will transform the way we communicate and live. Camera terms explained: Everything you need to know about your smartphone's camera tech. What is Cyberbullying? How it can affect your child and how can you help. Your complete guide to building a smart kitchen. Scam calls: How to tell if a call is from BT. Having printer problems in Windows 10?

We show you how to fix them. By Julian Prokaza. To install the driver, just download and run the file. Having other problems with Windows 10? Print this story. Most Popular. Changing your name on Facebook: We show you how to do it. WhatsApp: What do the ticks mean? Message delivery problems and read receipts explained. Suspect held after man stabbed to death on train as he travelled with teenage son. Sugababes are back with original line-up and new music.

Black Mirror season 5: When is it released? Everything we know so far. How do I use Facebook Messenger and what do its symbols mean?If you're running Windows 10, see Fix printer problems in Windows You can print a test page to make sure the printer is working correctly. If you've installed the printer but it doesn't work, check the manufacturer's website for troubleshooting information or driver updates.

Available printers can include all printers on a network, such as Bluetooth and wireless printers or printers that are plugged into another computer and shared on the network. You might need permission to install some printers. You can confirm the printer is working by printing a test page.

Welcome to HP Customer Support

Skip to main content. Select Product Version. All Products. Connecting your printer If you're running Windows 10, see Fix printer problems in Windows Windows supports most printers, and you probably won't have to go out of your way to install special printer software.

In most cases, all you have to do to set up a printer is to connect it to your PC. If you're trying to add a network printer at the office, you'll usually need the name of the printer. If you can't find it, contact your network administrator. Make sure that the printer's electrical cord is plugged into an electrical outlet and that the power switch is turned on.

If you're printing to a shared printer or a printer on a network, make sure that all necessary computers and routers are turned on too. If your printer or other equipment is plugged in to a surge protector or a backup power supply, make sure that hardware is plugged in and turned on as well. For wireless printers, check the wireless connection. Many printers have a button that displays a blue wireless icon when wireless is available.

A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The printing troubleshooter can fix problems with installing and connecting to a printer. Most printers require driver software to work properly. If you recently upgraded from one version of Windows to another, it's possible that the current printer driver is for the previous version of Windows. If you've had recent power outages, viruses, or other computer problems, it's possible that the drivers have become damaged.

Downloading and installing the latest driver for your printer can resolve these types of problems. See what the printed page will look like by selecting Print Preview. To print only a picture from a page and not the whole pageright-click on the picture, and select Print.

In the Print dialog box, select Print again. Last Updated: Apr 16, Need more help? No results. Join the discussion Ask the community. Get support Contact Us. Was this information helpful?

Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience.If you are experiencing issues with your printer, review the troubleshooting sections below to see if any help you fix the issue. First, make sure that the printer is turned on.

When a printer is on, it should have some light or LED usually green indicating it's receiving power. If you do not have any indicator light, make sure the printer is connected to a working power outlet by verifying each end of the power cable. Next, press the printer power button. If after performing the above steps the printer still does not display a power status indicator light, your printer may have a serious internal hardware issue. We suggest contacting the printer manufacturer for repair or replacement.

Your printer should have two cables connected to it: the power cable and the data cable. Make sure the power and data cables parallel cable or USB cable are connected to both the printer and computer. After your printer has completed its initial startup, you should see a solid colored light.

If the indicator is orange or blinking, often this is an indication of a printer error. A paper jam or an issue with the ink or toner cartridge can cause the error.

As there are not standards for all printers, if you see a blinking light, visit the manufacturer's website or review the printer manual for specific error details.

Without paper, your printer cannot print. Make sure there is paper loaded into the printer paper cartridge or tray. Next, verify that no printer paper is jammed or partially fed into the printer.

If you suspect paper is stuck somewhere it shouldn't be, refer to our help page for paper jams. Often when you're encountering an ink related issue, your printer status indicator light mentioned above should be flashing. If this is not occurring, you may want to skip to the next section. However, if you've recently inserted a new ink cartridge, you may want to try the below suggestions.

Most printers have a way of printing a test page.


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